Email branding

When a guest books a table, they receive emails from you — a confirmation when the booking is made and a reminder before they arrive. Email branding is where you make those emails look like your restaurant: your logo at the top, your colours, the sender name guests see, a footer with your details, and links to your social profiles. A live preview beside the form shows a real sample email update as you type.

Before you begin

Email branding lives on the Email Branding tab of the Settings page, reached from Settings in the left navigation. Opening Settings needs the Update restaurant details permission. As the restaurant owner you have every permission by default; an employee sees this tab only once you grant that permission to them.

What email branding controls

Your CRM has a few different “branding” spots, and it helps to know which is which:

• Email Branding (this page) styles the emails your guests receive about their bookings.
• The Branding tab, right next door in Settings, styles what you and your team see inside the CRM and the colours of your floor map.
• The Booking Page editor styles the public page guests use to book.

One thing to keep in mind: your logo, your colours and your font are shared with your public Booking page branding. Changing them here also updates how your Booking page looks, and a change on the Booking page shows up here too. The footer text, sender name, reply-to and social links are used only in your emails.

The Email Branding tab: edit the form on the left, watch a sample email update on the right.

Opening the editor

1. Click Settings in the left navigation.
2. Select the Email Branding tab at the top of the page.
3. Edit the fields on the left — the preview on the right updates as you go.

The branding fields

The form on the left holds everything that goes into your emails, from top to bottom.

Logo

At the top is the Logo box. Choose an image from your computer to use as the logo at the top of your emails. You can upload a PNG, JPG or SVG file. Once it uploads, a small preview appears, and a Remove logo link lets you take it off again if you change your mind.

Colours

Two colour controls sit side by side:

• Primary color — your main brand colour, used for headings and buttons in the email.
• Secondary color (optional) — a supporting colour used alongside the primary.

Click either swatch to open your device’s colour picker and choose a shade.

Font family

The Font family box sets the typeface used in your emails. Type the name of a font — for example Inter or Roboto — or leave it blank to use the standard email font. The box shows Inter, Roboto, … as a hint.

Sender name and reply-to

• Sender name — the friendly name guests see in their inbox as the sender of the email, such as your restaurant’s name.
• Reply-to (optional) — the address that receives replies when a guest hits Reply. Use a mailbox you actually watch, like your reservations inbox.

Note

For reliable delivery, every booking email is sent from a single shared address managed by the platform, so there is no “from address” to edit here. Guests still see your Sender name in their inbox, and any reply goes to the Reply-to address you set.

Footer text

The Footer text box holds the small print at the bottom of every email — a natural place for your restaurant’s name, address and VAT number. The box shows Restaurant name, address, VAT as a hint for what to put there.

Social links

Under Social links, four boxes let you add the web addresses of your facebook, instagram, twitter and linkedin profiles. Paste the full link to each profile. Leave any you do not use blank, and only the ones you fill in appear in your emails.

The branding form, top to bottom: logo, colours, font, sender name and reply-to, footer text and social links.

The live preview

To the right of the form is a live preview of a real sample email. It re-renders every time you change a field, so you can see exactly how your logo, colours, font and footer come together before you save.

Above the preview, a Preview trigger dropdown lets you switch which email you are looking at:

• booking_confirmed — the confirmation a guest receives when their booking is made.
• booking_reminder — the reminder sent before their reservation.

Pick each one in turn to check that both emails look right with your branding.

Use the Preview trigger dropdown to switch between the confirmation and reminder emails.

Tip

The preview shows your email on a white background, the way most inboxes display it — even though the CRM itself may be in dark mode. Pick colours that read clearly on white.

Saving your changes

1. Make your edits and check them against the live preview.
2. Switch the Preview trigger between booking_confirmed and booking_reminder to review both emails.
3. Click Save changes at the bottom of the form.

While it saves, the button reads Saving…. When it finishes, a confirmation appears — Email branding saved — and from then on your booking emails use the new branding. If something goes wrong, you will see a Failed to save branding message; check your connection and try again.

Caution

Remember that your logo, colours and font are shared with your public Booking page. If you change them here to suit your emails, take a moment to check your Booking page still looks the way you want — and the other way around.

Related

Settings & administrationA tour of every Settings tab and who can change each one.

Booking page brandingSet the logo, colours and font your guests see on your public booking page.

Managing bookingsHow bookings move through confirmation and reminders.

Roles, permissions & plansWhich permission each setting needs and what your plan unlocks.