Connected devices

Staff use the Eighty-Six CRM on their own phones or on shared tablets — installed as an app or simply in the browser. Before a device can act on behalf of your restaurant it has to be signed in as a team member: linked to your restaurant with your permission and carrying that member’s role. The Connected Devices page is where you sign devices in, give each one a friendly name, see when it was last used, and cut off any device you no longer want to have access.

Before you begin

You will find this under Connected Devices in the left navigation, inside the settings area. Available on plans that include Connected devices. Managing devices requires the Update restaurant permission. As the restaurant owner you have every permission by default; an employee sees this page only once you grant it.

What a connected device is

A connected device is a phone or tablet signed in to the CRM as one of your team members. It is not an app-store download: the device opens the restaurant CRM (ideally installed to the home screen) and signs in by scanning a one-time QR code you show from this page.

The member you choose decides what the device can do:

Floor staff (employee)

Tables and orders: the floor map, taking an order at the table, and the kitchen view.

Delivery driver

My deliveries: go on duty, share location while on a run, and mark stops picked up or delivered.

The point of pairing is safety on shared hardware. Instead of typing an account password into a tablet that lives on the counter, the member scans a one-time QR and the device receives its own secure sign-in. You can cut a single device off at any time without disturbing anyone else — including the member’s other devices.

Signing in a device

1. In the CRM open Connected Devices and click + Sign in a device (or Pair your first device when the list is empty).
2. Choose the team member who will use the device. This is what gives the device its role.
3. Click Show QR code. The code is valid for 60 seconds.
4. On the phone or tablet, open the restaurant CRM, tap Scan with device on the sign-in page and scan the code.
5. Back in the CRM the window shows a tick and Device signed in, naming the member. Give the device a name you will recognise — for example “Bar tablet” or “Luca’s phone” — and click Save & close.

The sign-in window. Pick the member first, then let them scan the code before the countdown runs out.

Caution

The QR code is a key to your restaurant: whoever scans it signs in as the selected member. Show it straight to the person in front of you and never share a screenshot of it. If nobody scans in time the code shows Code expired — click Generate new code to get a fresh one.

Naming and reviewing your devices

Each connected device shows as a card on the Connected Devices page. The count at the top of the page tells you how many devices are active, and how many you have revoked.

A device card shows:

• A CRM web tag, and a Rider badge when the member is a delivery driver.
• The name you gave it (or the device model, if you have not named it yet).
• The device model and its operating system and version.
• Last used — how long ago the device last did something, so you can spot a phone or tablet that has gone quiet.

To rename a device, click the small pencil next to its name, type the new name, and click Save. To cancel a rename without saving, click the X.

A device card. Use the pencil to rename it, and check the last-used time to see which devices are still in service.

Tip

Give each device a name that matches who carries it — “Luca’s phone”, “Bar tablet”, “Front desk” — so that if you ever need to revoke one, you know exactly which device you are cutting off.

Revoking a device

Revoking a device signs it out immediately. Do this if a phone is lost, is being replaced, or should no longer have access to your restaurant.

1. On the Connected Devices page, find the card for the device you want to remove.
2. Click Revoke at the bottom of the card.
3. Confirm when asked — the device is signed out immediately and can no longer act on behalf of your restaurant.

The Connected Devices page. Revoked devices drop into a collapsible list at the bottom.

A revoked device does not disappear entirely: it moves into the Revoked list at the bottom of the page, which you can expand to see what was cut off and when. That gives you a record without cluttering your list of active devices. To bring a revoked device back, sign it in again from scratch.

Caution

Revoking cannot be undone from the Revoked list — there is no “restore” button. If you revoke a device by mistake, pair it again to reconnect it.

Related

Install the appAdd the CRM to the home screen on Android and iOS.

Team membersInvite staff and choose what each person is allowed to do.

DeliveryDispatch runs and follow riders on the delivery board.

Settings & administrationThe rest of your restaurant's behind-the-scenes settings.